Shipping Support - United States and Territories

Our Philosophy on Shipping

Our goal is to provide the fastest order processing and shipping, while satisfying a wide range of shipping needs. Orders placed by 3:00 PM Eastern Time ship the same day. When low cost is a priority, Free Shipping by First-Class Mail is available for orders over $25, averaging 2 to 4 days for delivery. When speed is a priority, we guarantee on-time delivery with 1-Day, 2-Day, and 3-Day options. Guaranteed next day delivery is commonplace for us. Shipping carriers guarantee on-time delivery. Why wouldn't we?

Shipping Schedule

Our Shipping Schedule removes the guesswork from the shipping equation, providing you with the exact Guaranteed Delivery Dates for FedEx and USPS Express Mail shipments - and the Estimated Delivery Dates for USPS First-Class Mail and Priority Mail shipments. The Shipping Schedule is presented during order checkout, allowing you to make the correct shipping method choice, with confidence.

Guaranteed Delivery Dates

During order checkout, Guaranteed Delivery Dates for FedEx and USPS Express Mail shipments will be displayed to you on our Shipping Schedule. If you select a FedEx shipping method or USPS Express Mail, when your order is complete, the Guaranteed Delivery Date for your order will appear on your Order Confirmation email (if email address is provided to us) - in addition to your "Order Complete" page. (If you select USPS First-Class Mail or Priority Mail shipping methods, the Estimated Delivery Dates will be provided, instead.)

  • Our Policy: 
    All orders shipped by FedEx or USPS Express Mail are guaranteed to arrive on the Guaranteed Delivery Date - or your shipping cost is refunded.
  • Availability: 
    FedEx 1-Day, FedEx 2-Day, FedEx 3-Day, and USPS Express Mail. Guaranteed Delivery Dates do not apply to USPS First-Class Mail or Priority Mail.
  • USPS Express Mail: 
    Express Mail service commitments vary between one day and two days, depending on your location. To find out which of the two dates is accurate, contact us by email: sales@drugtestsuccess.com - or by telephone. We will provide you with the exact Guaranteed Delivery Date. For more Express Mail information, see USPS Express Mail.
  • Exceptions: 
    A refund cannot be provided for shipments delayed due to an incorrect addresses provided by the customer or due to the unavailability or refusal of a customer to accept delivery or sign for the package. A refund cannot be provided for shipments delayed due to extreme circumstances that are beyond the shipping carrier's control, including war, riots, strikes, and "Acts of God" (natural disasters and extreme weather conditions).
  • Refund Procedure: 
    Contact Customer Support by email: support@drugtestsuccess.com - or by telephone. When eligible, we will refund your shipping charge within one business day.

Shipping Cutoff Times

Orders completed before the Shipping Cutoff Time are shipped the same day. Orders completed after the Shipping Cutoff Time are shipped on the following shipping day. On rare occasions, we may cutoff shipping earlier or later than the expected time. Our Shipping Schedule, which is displayed during order checkout, will always reflect such changes and will always take precedence. Our usual Shipping Cutoff times are:

  • Monday to Friday: 
    3:00 PM Eastern Time
  • Saturday: 
    12:00 PM Eastern Time
  • Sunday: 
    No shipping on Sunday

Shipping Methods and Rates

Our available shipping methods and rates are listed below. Free Shipping by First-Class Mail is available for orders over $25. Each shipping method is discussed in detail, further down this page.

  • USPS First-Class Mail
    For orders $25 or less: $2 Flat Rate. For orders over $25: Free.
  • USPS Priority Mail
    For orders $25 or less: $5.25 Flat Rate. For orders over $25: $3.25 Flat Rate.
  • USPS Express Mail
    For orders $25 or less: $19.50 Flat Rate. For orders over $25: $17.50 and up, depending on order size.
  • FedEx 3-Day - Continental US Only
    For orders $25 or less: $17.50 Flat Rate. For orders over $25: $15.50 and up, depending on order size.
  • FedEx 2-Day - Continental US
    For orders $25 or less: $23.50 Flat Rate. For orders over $25: $21.50 and up, depending on order size.
  • FedEx 2-Day - Hawaii
    For orders $25 or less: $33.50 Flat Rate. For orders over $25: $31.50 and up, depending on order size.
  • FedEx 1-Day - Continental US
    For orders $25 or less: $29.50 Flat Rate. For orders over $25: $27.50 and up, depending on order size.
  • FedEx 1-Day - Hawaii
    For orders $25 or less: $39.50 Flat Rate. For orders over $25: $37.50 and up, depending on order size.

Shipping Methods: USPS First-Class Mail and Priority Mail

  • Carrier: 
    U.S. Postal Service
  • Delivery Speed: 
    First-class Mail: Estimated in 2 to 4 Delivery Days. Priority Mail: Estimated in 2 to 3 Delivery Days. (Delivery Days are indicated below.)
  • Delivery Days: 
    Monday to Saturday, excluding most holidays. (U.S. Postal Service holidays can be found on their website here: U.S. Postal Service Holidays.)
  • Days We Ship First-Class Mail and Priority Mail Packages: 
    Monday to Saturday, excluding Sundays and holidays.
  • P.O. Boxes: 
    Delivery is available to P.O. boxes. Please note: Most post offices close at noon on Saturdays. Thus, a delivery made to a P.O. box on a Saturday may occur too late in the day for you to gain access to the package inside the post office.
  • Package Tracking: 
    Package tracking services are provided.
  • Signature Requirement: 
    Typically, we do not request a signature. However, for some larger valued orders, we may request a signature.

Shipping Methods: USPS Express Mail

  • Carrier: 
    U.S. Postal Service
  • Delivery Speed: 
    Guaranteed in 1 or 2 Delivery Days, depending on your location. (Delivery Days are indicated below.) To find out which of the two dates is accurate, contact us by email: sales@drugtestsuccess.com - or by telephone. We will provide you with the exact Guaranteed Delivery Date. In the meantime, the U.S. Postal Service provides a tool on their website that can help you determine the delivery time for your package: Service Commitments (For "From ZIP Code", enter "32937".). This tool is helpful and accurate. However, please do not rely on its results in terms of an exact Guaranteed Delivery Date, until you have verified the results with us.
  • Delivery Days: 
    Monday to Saturday, excluding most holidays. (U.S. Postal Service holidays can be found on their website here: U.S. Postal Service Holidays.) Sunday and holiday Express Mail delivery is available in some locations. To arrange Sunday or holiday delivery, or check on availability in your location, contact us by email: sales@drugtestsuccess.com - or by telephone. In the meantime, you can check for Sunday or holiday availability by visiting or contacting your local post office. The USPS does offer a toll-free information number on their website. They may provide Sunday/holiday Express Mail availability information to you. Please do not rely on this information. Some of these operators have been known to provide erroneous information regarding Sunday/holiday Express Mail availability. Only a local USPS employee can be trusted to accurately supply this information, either a counter attendant or a mail carrier.
  • Delivery Times: 
    For most urban and suburban locations, delivery is made before 12:00 PM (your time zone). For rural locations, remote locations, Alaska, and Hawaii, delivery is made before 5:00 PM (your time zone).
  • Days We Ship Express Mail Packages: 
    Monday to Saturday, excluding Sundays and holidays.
  • P.O. Boxes: 
    Delivery is available to P.O. boxes. Please note: Most post offices close at noon on Saturdays. Thus, a delivery made to a P.O. box on a Saturday may occur too late in the day for you to gain access to the package inside the post office.
  • Package Tracking: 
    Package tracking services are provided.
  • Signature Requirement: 
    Express Mail service allows us to waive the signature requirement, which we do by default. As long as the package will fit in your mailbox or can be left by your door safely, your mail carrier will most likely leave the package. However, in very rare instances, mail carriers may still override our request to waive the signature. If this issue is a concern, you may have the option of having your package held at your local post office (See "Hold for Pickup" below.) or your local FedEx service center. (See "Hold for Pickup" under the FedEx heading.) Also note that with some larger valued orders, we may request a signature.
  • Hold for Pickup: 
    In most cases, you have the option to have your package held at your local post office, rather than being delivered to your physical address. Keep in mind, however, that delivery might be delayed. The Guaranteed Delivery Date will be one day later than initially promised. (FedEx Hold for Pickup service is not delayed this extra day. See "Hold for Pickup" under the FedEx heading.) To find out if this option is available for your location, contact us by email: sales@drugtestsuccess.com - or by telephone. If available, and you would like to use this option, place a normal order online, using your own Shipping Address and Billing Address, selecting USPS Express Mail shipping. (Or you can place your order by telephone.) We will then contact you to confirm your order details, including the address of the post office that will hold your package and the post office's business hours. In order to retrieve your package at the post office, you will need to bring a picture ID and your package Tracking Number (obtained after order is shipped).

Shipping Methods: FedEx 1-Day, 2-Day, and 3-Day

  • Carrier: 
    FedEx
  • Delivery Speed: 
    FedEx 1-Day: Guaranteed in 1 Delivery Day. FedEx 2-Day: Guaranteed in 2 Delivery Days. FedEx 3-Day: Guaranteed in 3 Delivery Days. (Delivery Days are indicated below.)
  • Delivery Days: 
    Monday to Friday, excluding major holidays. (FedEx holidays can be found on their website here: FedEx Holidays. View column "FedEx Express".) For Saturday delivery, choose USPS Express Mail instead.
  • Delivery Times: 
    FedEx 1-Day: For most locations, delivery is made before 10:30 AM. For some rural locations and Hawaii, delivery is made before 5:00 PM. FedEx 2-Day and 3-Day: For all locations, delivery is made before 5:00 PM.
  • Days We Ship FedEx Packages: 
    Monday to Friday, excluding major holidays. For shipping on Saturday, choose USPS Express Mail instead.
  • P.O. Boxes: 
    FedEx does not deliver to P.O. boxes. However, the U.S. Postal Service (First-Class Mail, Priority Mail, Express Mail) does deliver to P.O. boxes.
  • Package Tracking: 
    Package tracking services are provided.
  • Signature Requirement: 
    Note that the FedEx driver is not permitted to deposit in your mailbox. If nobody is present to sign for the package, the driver is not required to leave the package; and there is no way that we can require the driver to leave the package without a signature. In most cases, the driver will leave the package if he or she feels confident that it will be safe. But there is no way to be 100% certain. Apartments, businesses, and high traffic locations will usually require a signature. If this issue is a concern, you probably have the option of having your package held at your local FedEx service center. (See "Hold for Pickup" below.) Also note that with some larger valued orders, we may request a signature.
  • Hold for Pickup: 
    In most cases, you have the option to have your package held at your local FedEx service center, rather than being delivered to your physical address. To find out if this option is available for your location, contact us by email: sales@drugtestsuccess.com - or by telephone. If available, and you would like to use this option, place a normal order online, using your own Shipping Address and Billing Address, selecting your preferred FedEx shipping method. (Or you can place your order by telephone.) We will then contact you to confirm your order details, including the address of the FedEx service center that will hold your package and the service center's business hours. In order to retrieve your package at the FedEx service center, you will need to bring a picture ID and your package Tracking Number (obtained after order is shipped).
  • Important: 
    Note that the FedEx driver may not be familiar with your particular address, compared to the U.S. Postal Service mail carrier, who delivers to you daily. Thus, it is very important that your address is prominently displayed at your location.

Puerto Rico and U.S. Territories

  • Territories Shipped To: 
    American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and US Virgin Islands.
  • Shipping Methods Available: 
    USPS First-Class Mail, USPS Priority Mail, and USPS Express Mail.
  • Delivery Times: 
    Delivery times to Puerto Rico are very similar to delivery times to the Continental US, perhaps one day slower in some instances. Delivery times to other territories are unknown to us at this time.

APO, AFO, and DPO Military Addresses

We ship to most APO, AFO, and DPO US Military addresses. If you have a problem placing an order using your US Military address, please contact us.

  • Shipping Methods Available: 
    USPS First-Class Mail, USPS Priority Mail, and USPS Express Mail.
  • Delivery Times: 
    It can be very difficult to predict delivery times to military addresses. Estimated Delivery Times vary by a large margin. You will probably have a better idea than we will, based on your familiarity with your location. Regardless of the shipping method, your order will leave the US quickly. Express Mail will leave the US one to three days earlier than First-Class Mail or Priority Mail. But once it does leave the US, it is no faster. Typically, the majority of the transit time will occur after the package leaves the US.

International Shipping

For international ordering and shipping information, see International.

Order Packaging

Orders are shipped and packaged discretely, in plain packaging, addressed from "Alphatect, Inc.".