International Ordering and Shipping Support

Important Information and Terms

  • Your national or local government may require an importer's license or a medical license in order to receive medical supplies from abroad. Lack of the proper licensing or documentation can result in delays with your Customs Department or outright confiscation. Please contact the relevant government agencies in your country and locality for the required licensing and documentation.
  • In the event that your order enters your country but is never delivered, we cannot be held responsible and the order will not be refunded. If the merchandise is returned to us, we will refund the order after withholding a 20% restocking fee and our shipping costs.
  • Please note that your Customs Department may choose to randomly inspect your package. If this should occur, delivery may be delayed by a few days up to a few weeks.

Payment Methods Accepted

We honor the following payment methods for orders shipping outside of the United States and Territories:

  • PayPal
  • Check or Money Order

Ordering Online

All orders can be submitted online, regardless of your payment method. Ordering online is a simple 3-step procedure. Each step can be accessed using the red Order Online Shortcut Bar, located on the left side of all pages (or by clicking the shopping links at the top-right corner of all pages):

  1. Product List
    All products are listed on this page. Add items to your order here. (You can also add items to your order from the individual product pages. See the left navigation panel for links to the individual product pages.)
  2. Shopping Cart
    Verify the contents of your order here before proceeding to Secure Checkout. When you are ready to checkout: If paying by check or money order, click the large, red Checkout by Credit Card, Phone, or Check button. If paying by PayPal, click the yellow Checkout with PayPal button.
  3. Secure Checkout
    Enter shipping and payment information here. You should see a closed lock in your browser's status bar or address bar. The closed lock indicates that the page contents have been encrypted to protect your sensitive information. Encryption and our SSL Server Certificate are provided by GeoTrust. To verify page encryption or view our SSL Certificate, click or double-click the closed lock. (The location of the closed lock varies depending on which browser you are using.) To confirm website identity and the validity of our SSL Certificate, click the GeoTrust Seal.

Paying by PayPal

Orders paid by PayPal are shipped the same day, when placed before our Shipping Cutoff Time.

  1. Order online as outlined above. After you verify the contents of your order in your Shopping Cart and you are ready to checkout, be sure that you click the yellow Checkout with PayPal button (on the Shopping Cart page). This will take you to PayPal's website to login and verify your order. After verifying your order at PayPal's website, you will be returned to the Secure Checkout portion of our website. Important: From this point forward, be sure to follow every online ordering prompt, through to the completion of the order. If you stray from the checkout path by clicking on a different link, then returning, your PayPal information will be lost and you will need to start over by clicking the yellow Checkout with PayPal button again.

  2. When your order is complete, you will be provided with your Order Number and your order details. Please check your order details for errors or omissions. To make changes, contact our Sales Department.

  3. If you provided an email address during checkout, an Order Confirmation email will be sent to you immediately. Please check your Order Confirmation email for errors or omissions. To make changes, contact our Sales Department.

  4. If you provided an email address during checkout, a Shipping Confirmation email will be sent to you after your order is shipped. Please check your Shipping Confirmation email frequently for the Tracking Status of your package.

Paying by Check or Money Order

Orders paid by check or money order are shipped after we receive payment and the funds become available in our bank account. As a result, we suggest a faster payment method, such as PayPal.

  1. Order online as outlined above. When prompted for Payment Method, select Check / Money Order. (If you prefer to order by telephone, you can skip this step and provide all of your order details over the phone instead. If so, proceed to Step 3 after calling in your order.)

  2. When your order is complete, you will be provided with your Order Number and your order details. Please record your Order Number and your order Total. Please check your order details for errors or omissions. To make changes, contact our Sales Department.

  3. If you provided an email address during checkout, an Order Confirmation email will be sent to you immediately. Please check your Order Confirmation email for errors or omissions. To make changes, contact our Sales Department.

  4. Write check or money order in US funds for the amount that you recorded in Step 2, payable to: Alphatect, Inc.

  5. Record your Order Number on the check or money order.

  6. Mail check or money order to: Alphatect, Inc.; 274 E Eau Gallie Blvd Suite 350; Indian Harbour Beach, FL 32937.

  7. If you provided an email address during checkout, a Shipping Confirmation email will be sent to you after your order is shipped. Please check your Shipping Confirmation email frequently for the Tracking Status of your package.

Requesting a Quote

To request a quote, either send an email to our Sales Department: sales@drugtestsuccess.com - or call: (321) 773-1636. For emailed quote requests, please include the item(s) you are interested in and the quantity desired. If you would prefer a formal quote in PDF file format, please mention that, while also including your First Name, Last Name, Company Name (if applicable), your preferred Quote Delivery Method (email, fax, or standard mail), and your Email Address, Fax Number, or Mailing Address (depending on your preferred Quote Delivery Method).

Shipping Methods and Rates

Our available international shipping methods and rates are listed below. These shipping methods are discussed in detail, further down this page.

Shipping Methods: First-Class Mail International, Priority Mail International, and Express Mail International

  • Carrier: 
    U.S. Postal Service
  • Delivery Speed: 
    Priority Mail International: Estimated in 6 to 10 Business Days. Express Mail International: Estimated in 3 to 5 Business Days.
  • Days We Ship International Packages: 
    Monday to Saturday, excluding Sundays and holidays.
  • Package Tracking: 
    Package tracking is always used while the package is traveling within the United States. When the package enters the destination country, package tracking varies depending on the country. Most countries currently do use package tracking; however, many do not. Your national postal services should be able to provide this information.