Shipping Information - United States and Territories

The Shipping Schedule is a unique feature of our website. Displayed during the online ordering process, it reports the Guaranteed Delivery Dates for FedEx and USPS Express Mail shipments. It also reports the Estimated Delivery Dates for USPS First-Class Mail and Priority Mail shipments. It will assist you in choosing the best shipping method for your situation.

Guaranteed Delivery Dates are also a unique feature of our website. During the online ordering process, Guaranteed Delivery Dates will be displayed to you on the Shipping Schedule. When your order is complete, the Guaranteed Delivery Date for your order will appear on your Order Confirmation email - in addition to your "Order Complete" page.

• Our Policy: 

  All orders shipped by FedEx or USPS Express Mail are guaranteed to arrive on the Guaranteed Delivery Date - or your shipping costs are refunded.

• Availability: 

  FedEx 1-Day, FedEx 2-Day, FedEx 3-Day, and USPS Express Mail. Guaranteed Delivery Dates do not apply to USPS First-Class Mail or Priority Mail.

• USPS Express Mail: 

  Express Mail service commitments vary between one day and two days, depending on your location. To find out which of the two dates is accurate, contact us by email: sales@drugtestsuccess.com - or by telephone. We will provide you with the exact Guaranteed Delivery Date. For Express Mail information, see USPS Express Mail.

• Exceptions: 

  A refund cannot be provided for shipments delayed due to an incorrect addresses provided by the customer or due to the unavailability or refusal of a customer to accept delivery or to sign for the package. A refund cannot be provided for shipments delayed due to extreme circumstances that are beyond the shipping carrier's control - including war, riots, strikes, and "acts of god" (natural disasters and extreme weather conditions).

• Refund Procedure: 

  Contact Customer Support by email: support@drugtestsuccess.com - or call our toll-free number: (800) 224-7998. If eligible, we will refund your shipping charge within one business day.

Orders completed before the Shipping Cutoff Time are shipped the same day. Orders completed after the Shipping Cutoff Time are shipped on the following shipping day. Occasionally, we may cutoff shipping earlier or later than the expected time. The Shipping Schedule, which is displayed during the online ordering process, will always reflect such changes and thus will always take precedence. Shipping cutoff times are:

• Monday to Friday: 

  3:00 PM Eastern Time

• Saturday: 

  12:00 PM Eastern Time

• Sunday: 

  No shipping on Sunday

The below shipping rates are flat rates - meaning that your cost is the same, regardless of the size of your order. Free Shipping is available with all orders. Each shipping method is discussed in greater detail below on this page.

• USPS First-Class Mail:  

  Free

• USPS Priority Mail:  

  $3.50

• USPS Express Mail:  

  $15.50

• FedEx 3-Day:  

  $9.00 (No Alaska or Hawaii)

• FedEx 2-Day:  

  $12.50 (No Alaska, Hawaii $24.50)

• FedEx 1-Day:  

  $19.50 (No Alaska, Hawaii $28.50)

• Carrier: 

  U.S. Postal Service

• Delivery Speed: 

  First-class Mail: Estimated in 2 to 5 Delivery Days. Priority Mail: Estimated in 2 to 3 Delivery Days. (Delivery Days are indicated below.)

• Delivery Days: 

  Monday to Saturday, excluding most holidays. (U.S. Postal Service holidays can be found on their website here: U.S. Postal Service Holidays.)

• Days We Ship First-Class Mail and Priority Mail Packages: 

  Monday to Saturday, excluding Sundays and holidays.

• P.O. Boxes: 

  Delivery is available to P.O. Boxes. Be aware that delivery may be made on a Saturday - but it may be too late in the day for you to gain access to the package inside the post office.

• Package Tracking: 

  Package tracking services are provided.

• Signature Requirement: 

  No signature is required. Note that for some high dollar shipments, we may request a signature.

• Carrier: 

  U.S. Postal Service

• Delivery Speed: 

  Guaranteed in 1 or 2 Delivery Days, depending on your location. (Delivery Days are indicated below.) To find out which of the two dates is accurate, contact us by email: sales@drugtestsuccess.com - or by telephone. We will provide you with the exact Guaranteed Delivery Date. The U.S. Postal Service provides two tools on their website that can help you determine the delivery time for your package: the Postage Price Calculator (For "Shape", enter "Package". For "Weight", enter "1 pound". For "From ZIP Code", enter "32937".) and Express Mail Service Commitments (For "Origin ZIP Code", enter "32937".). These tools are helpful, but they fail to take holidays into account and can provide deceptive results. As a result, we cannot honor the results that these tools provide.

• Delivery Days: 

  Monday to Saturday, excluding most holidays. (U.S. Postal Service holidays can be found on their website here: U.S. Postal Service Holidays.) Note that Sunday and holiday Express Mail delivery is no longer available for most locations. In some very rare cases, trucks do still run on Sundays and holidays. If an operator reached at the U.S. Postal Service's toll-free phone number informs you that Sunday or holiday delivery is available at your location, do not believe it. Only your local post office can correctly provide this information.

• Delivery Times: 

  For most urban and suburban locations, delivery is made before 12:00 PM. For rural locations, remote locations, Alaska, and Hawaii, delivery is made before 5:00 PM.

• Days We Ship Express Mail Packages: 

  Monday to Saturday, excluding Sundays and holidays.

• P.O. Boxes: 

  Delivery is available to P.O. Boxes. Be aware that delivery may be made on a Saturday - but it may be too late in the day for you to gain access to the package inside the post office.

• Package Tracking: 

  Package tracking services are provided.

• Signature Requirement: 

  Express Mail service allows us to waive the signature requirement, which we do by default. As long as the package will fit in your mailbox or can be left by your door safely, your mail carrier will most likely leave the package. However, in very rare instances, mail carriers may still override our request to waive the signature. If this issue is a concern, you probably have the option of having your package held at your local FedEx service center. (See "Hold for Pickup" under FedEx heading.)

• Hold for Pickup: 

  In most cases, you have the option to have your package held at your local post office - rather than being delivered to your physical address. Keep in mind, however, that delivery might be delayed. The Guaranteed Delivery Date will be one day later than initially promised. (FedEx Hold for Pickup service is not delayed this extra day.) To find out if this option is available for your location, call the USPS at (800) 222-1811. If available and you would like to use this option, place a normal order online - using your own Shipping Address and Billing Address and selecting USPS Express Mail shipping. Then send an email to our Sales Department: sales@drugtestsuccess.com - or call our toll-free number: (800) 224-7998, specifying that you would like to have your package held for pickup. In order to retrieve your package at the post office, you will need to bring a picture ID and your package Tracking Number.

• Carrier: 

  FedEx

• Delivery Speed: 

  FedEx 1-Day: Guaranteed in 1 Delivery Day. FedEx 2-Day: Guaranteed in 2 Delivery Days. FedEx 3-Day: Guaranteed in 3 Delivery Days. (Delivery Days are indicated below.)

• Delivery Days: 

  Monday to Friday, excluding major holidays. (FedEx holidays can be found on their website here: FedEx Holidays. Use column "FedEx Express".) For Saturday delivery, choose USPS Express Mail instead.

• Delivery Times: 

  FedEx 1-Day: For most locations, delivery is made before 10:30 AM. For some rural locations and Hawaii, delivery is made before 5:00 PM. FedEx 2-Day and 3-Day: For all locations, delivery is made before 5:00 PM.

• Days We Ship FedEx Packages: 

  Monday to Friday, excluding major holidays. For shipping on Saturday, choose USPS Express Mail instead.

• P.O. Boxes: 

  FedEx does not deliver to P.O. Boxes. However, the U.S. Postal Service (First-Class Mail, Priority Mail, Express Mail) does deliver to P.O. Boxes.

• Package Tracking: 

  Package tracking services are provided.

• Signature Requirement: 

  Note that the driver is not permitted to deposit in your mailbox. If nobody is present to sign for the package, the driver is not required to leave the package - and there is no way that we can require it either. In most cases, the driver will leave the package if he or she feels confident that it will be safe. But there is no way to be 100% certain. Apartments, businesses, and high traffic locations will usually require a signature. Note that the USPS Express Mail service allows us to waive the signature requirement, which we do by default. However, in very rare instances, USPS mail carriers may override the request and still require a signature. If this issue is a concern, you probably have the option of having your package held at your local FedEx service center. (See "Hold for Pickup" below.)

• Hold for Pickup: 

  In most cases, you have the option to have your package held at your local FedEx service center - rather than being delivered to your physical address. To find out if this option is available for your location, call FedEx at (800) 463-3339. If available and you would like to use this option, place a normal order online - using your own Shipping Address and Billing Address and selecting your preferred FedEx shipping method. Then send an email to our Sales Department: sales@drugtestsuccess.com - or call our toll-free number: (800) 224-7998, specifying that you would like to have your package held for pickup. In order to retrieve your package at the FedEx service center, you will need to bring a picture ID and your package Tracking Number.

• Important: 

  Note that the FedEx driver may not be familiar with your particular address - compared to the U.S. Postal Service mail carrier who delivers to you daily. Thus it is very important that your address is prominently displayed at your location. If you force the driver to guess based on neighboring addresses, delivery may be delayed.

• Territories Shipped To: 

  American Samoa, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, and US Virgin Islands.

• Shipping Methods Available: 

  USPS First-Class Mail, USPS Priority Mail, and USPS Express Mail.

For international ordering and shipping information, see International.

Orders are shipped and packaged discretely - in plain packaging, addressed from "Alphatect, Inc.".